Refund Policy

If you're not satisfied with your CyrumRank subscription, you may request a refund within 14 days of your initial payment. To request a refund, contact us at support@cyrumrank.com with your account details. Refunds are issued to the original payment method and may take 5-10 business days to appear, depending on your bank or card provider. Renewals, upgrades, and add-on purchases made after the initial 14-day window are non-refundable, except where required by law or as outlined below under Billing errors.

If a free trial or free plan is available, use it to evaluate the service before subscribing. By starting a paid subscription, you acknowledge that no refund will be issued once payment is processed, so review the plan, billing cycle, and features carefully before purchase.

You may cancel your subscription at any time from the billing dashboard. Cancellation stops future renewals but does not refund any amount already charged. Access to paid features continues until the end of the current billing period.

If you believe you were charged in error, such as a duplicate charge or a charge after a successful cancellation, contact us within 14 days of the charge. We will investigate and correct genuine billing errors at our discretion. This does not extend to refunds requested for any other reason.

Please contact us before filing a chargeback or payment dispute with your bank or card provider. Unwarranted chargebacks may result in suspension or termination of your account and workspace access.

Billing questions can be sent to support@cyrumrank.com.